Tahn Software collects cookies on our Web site to capture information about page visits. This information is anonymous and Tahn Software uses this information only internally - to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyse traffic patterns on our site and guide development of other improvements to our site. Tahn Software does not require that you accept cookies, however, some functionality on our Web site, our product or service check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preferences options in our products and/or services, where applicable. Tahn Software never gives away information about our users. If you choose to e-mail us and provide personally identifiable information about yourself, Tahn Software will use this information only to respond to your inquiry. Tahn Software will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific Tahn Software product or service. If you have any questions about our privacy practices, please contact head office on 1300 565 755.
Volunteered Information and Use of Information
When you download, license or subscribe to a product or service or open an account or complete an online registration on our site, Tahn Software collects personal information from you which may include:
- name and email address;
- billing information, including credit card information and your shipping address;
- information concerning software programs used, products and content licensed, accessed, or downloaded through Tahn Software products or services;
- location information (such as zip code or postal code and country);
- computer configuration (such as operating system, connection speed, and peripherals);
- the IP Internet (IP) address and URL of the Web site that sent you to the Tahn Software registration page;
- the types of peripherals (including portable media or recording devices) used by Tahn Software products on your computer (to ensure that you have access to the latest fixes and patches for full compatibility with these devices);
- demographic information provided by you (such as language, gender and age, and, if applicable, software program and content preferences and personalization information); and
- whether you logged into or out of a Tahn Software service, or changed your password or billing information.
This information is collected on Web pages using encryption technology to help prevent any third party from intercepting the information. Your credit card information is only used for completing the transaction and is retained only as necessary for administration purposes. Tahn Software uses the information provided by our customers to analyse product trends based on, for example, geographic and demographic factors. This analysis helps us improve the quality of our Web site and product and service mix.
Tags and scripts may be used on our Websites, Application, an email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and software effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.
We gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and system configuration information. This information is used mainly for Analytics and for our support ticketing software. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.
We collect analytics information when using our Website to help us build more relevant and useful content, this data is stored by Google Analytics which is our preferred analytic software. This data is not personally identifiable.
Information Collected in Contests
Membership into our forums is voluntary. When you provide your username, password and e-mail address, you can receive online support from Tahn Software and from other Tahn Software users. Please refer to the policy before registering to join our forums.
Subscription to a Tahn Software newsletter is voluntary. By providing your e-mail address, you are agreeing that Tahn Software can send you important information about our products, including announcements of new releases. You may update your e-mail address or unsubscribe by contacting head office sending an email request.
When you download a Tahn Software product, Tahn Software asks you to provide your e-mail address in order to guide you through the 30-day trial period of using the software. We do not verify the validity of the e-mail address.
Tahn Software informs its customers what information it collects, how it is used, whether it may be temporarily transferred to others to provide the products or services requested and how to contact Tahn Software with privacy inquiries. Tahn Software provides a link to Tahn Software's privacy notice on its sites, and in e-mails.
Tahn Software offers customers and individuals who provide us information choices about receiving further communications from us; for example, our e-mail newsletters are sent only to those who have expressly asked to receive them, and the newsletters have a link to use to opt out of receiving future messages. Tahn Software may ask individuals if they wish to participate in market research, and then contact them if they give us their permission. Tahn Software does not contact customers or individuals for marketing purposes for those persons who have contacted Tahn Software directly to opt out of our direct marketing programs.
Tahn Software uses technology in order to better serve its customers and others. Tahn Software informs customers or individuals when Tahn Software use technologies that are privacy related.
Data Integrity & Access
Tahn Software takes steps to make sure that the personal information Tahn Software uses is correct. Tahn Software provides customers and individuals with reasonable access to the personal information they may have provided us so that they can review and correct it, or ask us not to use it. For example, customers or individuals may obtain a copy of the data they have provided, or update their information by contacting head office.
Tahn Software protects personal information under its control by industry standard security practices and measures, in order to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. Tahn Software limits access to personal information to those who have a business need. Tahn Software does not keep personal information any longer than necessary to meet the business purpose for which it was collected, though in some cases, legal or regulatory reasons require that personal information not be deleted. Tahn Software shall use its best efforts to quickly work to remedy any vulnerabilities found in our or software and to alert our customers about any potentially dangerous vulnerabilities.
Tahn Software may transfer personal information to Tahn Software databases in countries other than where it was provided. Tahn Software privacy program requires the same high level of security and protection of personal information in all geographies with procedures and contracts in place to help ensure this is so. Data may be temporarily transferred to a vendor or business partner to provide services for Tahn Software, such as mailing information or processing credit card transactions. These vendors and business partners are required to protect and manage the personal information to the same high standards Tahn Software uses, and they cannot use the information for purposes other than to provide the services Tahn Software has requested. Also, Tahn Software may disclose or transfer your personal information, including, without limitation, personal information regarding customers under 13, if required to do so by law or in the good faith belief that such action is necessary to:
(a) satisfy an applicable law, regulation, legal process or enforceable governmental request;
(c) detect, prevent, or otherwise address fraud, security or technical issues;
(d) to protect against imminent harm to rights, property or safety of Tahn Software, its users, or the public at large as required or permitted by law.
Tahn Software may create links to the sites of other parties. Independently operated sites are not associated with Tahn Software or authorized by us and may also have links leading to this Tahn Software site. Tahn Software cannot control any of these links and are not responsible for any content appearing on the sites linked to or from Tahn Software's site, or for any personal information gathered at those independently operated sites.
If you are a customer or individual who is logging on from outside Australia, the personal information you submit to Tahn Software will be sent to and stored in servers in our Australian headquarters in Melbourne, Victoria. Any data that you enter into the Briefcase product will be stored in a server central to your location, for example, customers in Europe will have your data stored on an Amazon Web Services (AWS) server in London, United Kingdom. Backups are also stored on a separate AWS server in the same region. Your data will be able to be accessed for maintenance and for technical support.
No Error Free Performance
If you create a trial or subscribe to a Tahn Software product you can request access to view and review any information we have retained, how we have used it and to whom we have disclosed it at any time. To do this you can contact the Data Protection Officer directly. Subject to certain exceptions prescribed by law, and provided we can authenticate you as a Tahn Software user or contact, You will be provided access to your personal information. You will be entitled to challenge the accuracy of the information and after review, we will amend it if appropriate. You may also ask us to change your preferences regarding the use and disclosure of your information.
We retain the information you store on Tahn Software for as long as we need it to provide you with the Services. If you delete your account, we'll also delete this information. But please note: (1) there may be some delay in deleting information from our servers and backup storage; and personal information relating to your service (notably around billing and ownership of the subscription) will be retained if necessary to comply with legal obligations, dispute resolution or to enforce our contracts/agreements.
Tahn Software is operated in our Australian headquarters in Melbourne, Victoria. Tahn Software has appointed an internal data protection officer for you to contact if you have any questions or concerns about Tahn Software’s personal data policies or practices.